Privacy Policy
Effective: July 2026 · Agency Scripts (Sole Proprietor: Nicole Rudolf)
This translation is provided for the reader's convenience. In case of discrepancies, the German version prevails.
1. Controller & Contact Details
The data controller responsible for data processing on this website pursuant to Art. 4 (7) GDPR is:
2. Collection & Storage of Personal Data
When using Agency Support (help.agencyg.de), we process the following data:
- Discord Account Details (Discord User ID, Username, Avatar)
- Contact Information (Email address if provided for support or billing)
- Ticket History & Communication (Tickets, messages, attachments, system logs)
- Transaction & Quote Data (PayPal order IDs, quote details, invoice data)
3. Purpose & Legal Basis for Processing
Data processing is carried out based on the following legal grounds:
- Contract Performance & Pre-contractual Measures (Art. 6 (1) (b) GDPR) for support tickets, custom scripts, and orders.
- Legitimate Interests (Art. 6 (1) (f) GDPR) for security, fraud prevention, and system stability.
- Legal Obligations (Art. 6 (1) (c) GDPR) for compliance with tax and commercial retention requirements.
4. Data Sharing & Third-party Processors
Your data is only shared with third-party service providers essential for contract execution:
- Discord Inc. (OAuth2 authentication, bot notifications)
- PayPal (Europe) S.à r.l. et Cie, S.C.A. (Secure payment processing)
5. Your GDPR Rights & Self-Service Controls
Under the GDPR, you possess the following rights at all times:
- Right to Access & Data Portability (Art. 15 & 20 GDPR), Export your data as a JSON file anytime via self-service.
- Right to Erasure (Art. 17 GDPR), Delete your account and all associated ticket data completely at any time.
- Right to Rectification (Art. 16 GDPR) and Objection (Art. 21 GDPR).
